How FRB works

Email order processing

Email order processing lets your business collect product orders without manually moving each message to a label. FRB collects from a connected inbox and creates drafts from messages that appear to contain an order. Uncertain details need review.

Which mailboxes can be connected?

FRB has connectors for Gmail, Microsoft Outlook/Microsoft 365 and supported IMAP mailboxes, including Namecheap Private Email. Google connections are subject to Google verification requirements. Microsoft may require approval by the customer’s IT administrator; shared mailboxes require the user to have the appropriate access.

A connector in the code does not mean every account works without setup. The provider, permissions and a limited test sample are agreed before collection starts.

Inbox, folder or label

The business can choose direct inbox collection or a specific folder or label. A dedicated order mailbox is a useful starting point when other messages contain information FRB should not process.

Inbox collection requires FRB to read message content to distinguish orders from other mail. Fixed rules assess ordering expressions, line items and known products. Clear non-orders are skipped, while uncertain orders or unreadable documents may need review. Classification is not infallible and does not replace the mailbox spam filter.

What happens after receipt?

Messages are processed through a queue. Drafts are matched against the business’s product catalogue and checked for exceptions and possible duplicates. Temporary connection failures can be retried; persistent failures are shown in the portal.

FRB does not send, move or delete email in the connected mailbox. Originals stay there. A staff member approves the order in FRB before export.