From email and PDF to organised orders – meet FRB Collect
One order arrives in the body of an email. The next is a PDF attachment. A customer may use a different product name from the one in your catalogue. Before the order can move forward, someone needs to find the details, check the products and record the quantities.
FRB Collect is designed to make this part of the working day easier and reduce manual order entry, while the business retains control before export.
FRB Collect is a Norwegian software service for businesses that receive product orders by email and in documents. We organise the information into order drafts, match line items against the company’s product catalogue and make it easier to review what needs attention.
What does FRB Collect do?
The workflow has three steps:
- Receive the order. FRB can collect messages from a connected inbox or a selected folder. Supported documents can also be uploaded.
- Review the order. The system reads the information and creates an order draft. The user checks products, quantities and any discrepancies against the original.
- Export for further processing. Once approved, the order can be downloaded as CSV, Excel or FRB XML.
Email connectivity depends on the company’s provider and the permissions that have been approved. We clarify this before the pilot starts.
When a customer uses a different product name
A product can have one name in the company’s catalogue and another in the customer’s order.
FRB compares line items with the product catalogue and can reuse name mappings that the company has confirmed and chosen to save. This means the same naming difference may not need to be resolved again each time.
When a detail is unclear or a match is uncertain, it needs to be checked. The user can correct the order draft before approval and export.
Keeping longer orders clear
An order with many line items still needs to be easy to review.
FRB’s Excel export includes an overview that groups line items under each order. The order number does not need to repeat on every line in that overview. The file also includes a separate sheet with structured order data for further processing.
Before a company starts using the export, we check together that the contents and columns fit its workflow. FRB does not send orders directly to an ERP or replace the company’s inventory, accounting or invoicing system.
Predictable processing with human review
FRB reads orders using rules and code. Documents are not sent to OpenAI or other external AI models for interpretation. Scanned documents can be processed using local text recognition.
This does not mean that every document can be read without errors. Unclear scans, unfamiliar layouts and missing information may need manual correction. Orders must therefore be reviewed and approved before export.
Who is FRB for?
FRB is particularly relevant for wholesalers and other businesses that:
- receive product orders by email or as attachments;
- spend time transferring line items manually;
- have a product catalogue to check orders against;
- want to retain human review before processing orders further.
The value depends on the company’s order types and current workflow. If orders already move automatically from an online shop to an order system, the need may be smaller.
Who is behind FRB?
FRB Collect is run by Marcus Jarnæs Crisera-Eilertsen, owner of the Norwegian sole proprietorship FRB Collect Crisera-Eilertsen.
The aim is to make everyday work easier for businesses that still handle many orders manually. We want less time to go into repeated data entry, and to make it clear what actually needs review.
FRB is in the pilot phase. We therefore do not promise a specific time saving. During the pilot, we assess how the service works with the company’s actual orders, which corrections are needed and whether the export fits the next step in its workflow.