Return Policy
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery.
To be eligible for a return, items must be:
- unused
- unworn
- unwashed
- returned in original condition and packaging
Items that show signs of wear, damage, or misuse cannot be returned.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return or exchange.
Limited releases and final sale items may also be non-refundable unless the product arrives damaged or defective.
Return Process
To start a return or exchange request, please contact:
Please include:
- your order number
- full name
- reason for return
Customers are responsible for return shipping costs unless the item received is incorrect or defective.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the issue.
We will review the situation and work toward a solution as quickly as possible.
Refunds
Approved refunds will be processed back to the original payment method.
Please allow several business days for the refund to appear depending on your payment provider.
Contact
frbcollect@gmail.com